All Merchant Services Providers (MSPs) and Independent Sales Organizations (ISOs) make money from their customers credit card transactions and related fees and charges. Additionally, they make money from the sales or leasing of credit card terminals, POS systems, related supplies and software.
In that regard, Simplêfy is no different from the other MSP/ISOs in that, we too, make money from your credit card transactions.
But this is where the similarity ends.
The majority of MSP/ISOs simply sign up their customers and sit back to reap the rewards with little to no concern as to whether their clients succeed or fail. Why? Because they have large sales teams that constantly sign new business to replace the ones that drop out.
And when it comes to customer service, they usually have you call someone who is outsourced who does not have either the ability or the authority to assist you properly. In fact, you might get transferred several times before finally reaching someone who can actually help you.
At Simplêfy, we consider you to be a partner and we want your business to succeed and be prosperous. After all, the more transactions you make, the more money we earn. But we also want to go beyond that by doing what we can to help you increase your sales and lower your costs thus helping make your business profitable so that our relationship with you can continue well into the future. It is no meaningless slogan when Simplêfy says that your success is our success!
And Customer Service? When you contact us during our regular business hours you get personal assistance from our staff, not from some outsourcing vendor, and we have the authority and ability to help you!
Simplêfy has every resource available to assist you with your merchant services needs, business funding and more!
If you would like us to examine some area of your business where you feel you could use some assistance, just email the details to me at mcarter@simplefy.com and I will research the matter for you and look for possible solutions.
How May We Help You? Communication is the first step!
Michael Carter is the VP of Technology for Simplêfy, Inc. If you have questions or comments about this article or your particular company PCI DSS situation, please contact him: mcarter@simplefy.com. If you are a client, please provide your company name, merchant number and contact information in your email. If you are not a client, please provide your company name and contact information in your email. |
