Support Information
Merchant PCI Resources
The PCI Security Standards Council website provides a wealth of PCI related information including instructions, guides, forms, security information and more!
PCI-Guidebook
Instructions on how to enroll, login, change information, navigate SAQ's and perform other tasks within your Trustwave Dashboard as well as a list of other resources.
Terminal and POS Manuals
Links to help manuals, cheat sheets and support services for Credit Card Terminals, POS Systems, Virtual Terminals and Smartphone Applications.
Merchant Services Glossary
The Merchant Services Glossary provides informative definitions of key terminology used in the Credit Card Industry.
Video Links
- Fraud Prevention
- PCI Compliance
- Credit Card Interchange
- EMV: Reducing POS Fraud
- Choose the Right Terminal
- Tips to Reduce Chargebacks
- Trustwave PCI Manager - Merchant View
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Support Phone Numbers
Superior Customer Care
Simplêfy makes it easy to get started and assists you every step of the way in setting up your merchant account and credit card processing terminal, Point of Sale (POS) system or cash register, Virtual Payment Gateway, eCommerce store, or mobile payment application all at competitive industry rates, plus we provide exceptional personal assistance and support in addition to that that is commonly provided by other companies in the industry.
We are here to help you!
If you need assistance, please contact us at (888) 341-2999 during our normal business hours of 9:00 AM to 5:00 PM Pacific Standard Time (PST) Monday through Friday. We are closed on National Holidays.
Additional Support Phone Numbers
(Please have your Merchant ID Number Ready before calling!)Account Changes & Processing Questions - Call 1-866-597-5721
Authorization Center (Voice Auth VRU & Code 10 Operator) - Call 1-800-228-1122
Security Questions - Call 1-800-588-7545 (M-F 8:30 AM - 5:30 PM EST)
American Express® - 24 Hour Support - Call 1-800-528-2121
Apriva® Help Desk - Call 1-866-277-4828
Authorize.net® - Call 1-800-228-0210 Option 1
Card Terminals - POS Help Desk - Call 1-800-228-0210
Discover® - Call 1-800-347-2000
eProcessing Network® Customer Service (8am - 5pm CST) - Call 1-800-971-0997
24/7 email support - support@eprocessnetwork.com
Global Gateway® - Call 1-888-477-3611